Frequently asked questions
Can I get a refund or exchange if I change my mind?
All sales at ShopKaws.com are final. We do not accept returns for refunds, credits, or exchanges. Please review your order carefully before completing your purchase, including all details related to your billing and shipping addresses.
How can I track my order?
Once your order ships, you will receive a shipping confirmation email that includes your UPS tracking number. You can track your package by visiting UPS Tracking and entering your tracking number.
When can I expect to receive my order?
Please allow up to 7 business days for order processing and verification, followed by an additional 10 business days for delivery. Note that we do not ship on Saturdays or Sundays. If your order does not arrive within this timeframe, please contact us for assistance.
Which shipping carrier do you use?
All orders are shipped via UPS Ground, and a signature is required upon delivery to ensure safe receipt of your purchase.
How can I contact you with questions about my order?
For inquiries regarding your order, please visit the “Contact Us” page on our website to submit your questions. We aim to respond to all inquiries within 48 hours.
Do you accept check payments or PayPal?
Currently, we do not accept check payments, and PayPal is supported on ShopKaws.com. We also accept Visa and Mastercard payments at this time.
Why must my billing and shipping addresses match?
To enhance security and prevent credit card fraud, we require that your billing and shipping addresses match.
Can I place an order if I live outside the United States?
Yes! ShopKaws.com accepts orders from the United States and select international countries, including Australia, Canada, Germany, the United Kingdom, and more. For a full list of countries, please check our shipping policy.
Are other items available for purchase that are not listed on the website?
At this time, we are only offering a curated selection of KAWS items through our web store. To stay updated on new product releases, please subscribe to our mailing list.
Do you sell wholesale?
ShopKaws.com does not offer wholesale options for our products at this time.
What should I do if the item’s packaging is damaged?
The packaging is intended for protection during shipping. We cannot replace or repair any damaged packaging, but please contact us if you have concerns about the item itself.